REFUND POLICY
REFUND & CANCELLATION POLICY
Retainer
Payments for retainers are made to us monthly. Once a payment or deposit is made, it is non-refundable. If a contract is cancelled or postponed, all monies paid are retained by SKane Consulting and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.
Project Payments
Payments for independent projects are are occasionally made to us in increments as a courtesy to the client. Once a payment or deposit is made, it is non-refundable. If a project is cancelled or postponed, all monies paid are retained by SKane Consulting and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.
Commissions
Payments for commissions are usually made after earned. Once a payment or deposit is made, it is non-refundable. If the contract is cancelled or postponed, all commissions not paid are due and payable.
Chargebacks
If we receive a chargeback or payment dispute (i.e. PayPal Dispute) from a credit card company or bank, your service and/or project will be suspended without notice. A $200 chargeback fee (issued to recover fees passed on to us by the credit company), plus any outstanding balances accrued as a result of the chargeback(s) must be paid in full before service is restored, files delivered, or any further work is done. Instead of issuing a chargeback, please contact us to address any billing issues. Requesting a chargeback or opening a PayPal dispute for a valid charge from us is fraud, and is never an appropriate or legal means of obtaining a refund. Please read and make sure you fully understand our refund policy prior to making a payment.
SKane Consulting
310 E Mc Coy Ln. #8G
Santa Maria, CA 93455
818-203-3297